Frequently asked questions
We’ve gathered the questions we hear most often — about call-outs, car collection, prices, dates and payments. If something’s missing, call or write to us.
Before you book
A few things worth knowing up front — the rest is answered below.
- We serve you in three ways: at the workshop, with a call-out to you, or with car collection and delivery
- We give you a quote before the work starts
- Booking works online around the clock, with slots in the afternoons and on Saturdays too
- We issue VAT invoices to private customers and companies
Questions and answers
Not everything has to be obvious — so we’ve prepared short answers to the questions we get asked most often. Quick, clear and to the point.
You book a slot and give us the address — home, office, the car park outside your company. We arrive with oil, filters and a full set of equipment, change it on the spot and take the used oil away for disposal. The car doesn’t have to go anywhere.
No. We work on car parks, driveways and outside blocks of flats — all we need is a legal parking space and access to the car. We bring our own equipment and don’t need power.
We collect the car from the address you give us, carry out the repair at the Siechnice workshop and bring it back — for standard services usually the same day. It’s the answer for work that can’t be done in a car park.
Prices for routine services are in our price list. For repairs the cost depends on the car model and the parts, so we give you a quote before starting work — with no hidden extras at the end.
Yes. You can also leave it to us — we’ll match the oil and filters to your engine according to the manufacturer’s specification. To select parts we need the VIN.
Cash, card or bank transfer. We issue VAT invoices to private customers and companies alike — just give us the details when booking.
Usually within a few days, and often sooner for simpler services. Available slots are visible in the online booking — you can also check the next free slot without creating an account.
Yes, just let us know in advance — by phone or from the customer portal. The earlier you tell us, the easier it is to find a new slot that suits you.
Wrocław and the surrounding area: Bielany Wrocławskie, Długołęka, Kiełczów, Siechnice, Smolec, Radwanice, Żerniki Wrocławskie, Żórawina, Miękinia, Kąty Wrocławskie, Kobierzyce, Iwiny, Kamieniec Wrocławski. If your town isn’t on the list — ask, we can usually arrange something.
Within our service area the call-out is included in the price. For addresses outside it we agree this individually before confirming the date.
EU rules allow a car to be serviced outside the main dealer network without losing the warranty, provided that parts and fluids meet the specification and the intervals are kept. We issue a document confirming the work carried out together with the mileage.
Yes. You receive an invoice and an entry in your service history in the customer portal — along with documentation and the mileage. That comes in useful when you later sell the car.
Yes. The workshop is equipped for tall and long vehicles, and we also do 12 V electrics and campervan inspections — including before a purchase.
We call and ask before doing anything. We tell you what’s urgent and what can wait, and give you the cost. The decision is always yours.
Didn’t find your answer?
Call us or book online — we’ll answer everything before we touch your car.